Advice about visiting our services


We know this is a worrying time for everyone and the safety and wellbeing of the people we support, our staff and volunteers, remains our priority.

Across the UK, you can now start to have visits to your loved ones. Each country is doing things differently. For example, in England, we are allowed one Designated Visitor, whilst in Scotland, we are allowed two.

Please contact your local service for more detailed information on how they are managing visits.

What to do if I’m the designated visitor

If you are the Designated Visitor, you will be able to have some contact visits. However, we will still ask you to minimise physical contact and observe social distancing. This means holding hands but not hugging or kissing your loved one. We will also ask you to use PPE and follow all necessary infection control measures.

You will also need to take a rapid coronavirus test and test negative before every visit. The only exception to this is if you have tested positive for Coronavirus in the previous 90 days. This is because if you have recently had the virus, it can affect your results. If this applies to you, we will need evidence of the previous test result. All rapid lateral flow tests will take place at the service. The type of tests we have to use is not currently available for use at home by visitors.

What about if you're not the designated visitor

We are continuing with screened visits and outdoor visits. For these types of visits, there can be two visitors. You will not have to take a test. As before, the new guidance encourages these type of visits. They are safer and easier to manage for everyone. 

We will adapt our approach to visits as the UK and national governments issue new information. Our guidance is lengthy, but we can provide this for you if you would like a copy.

As always, visits can't occur if there has been an outbreak in the previous 28 days. If we do have an outbreak, this will mean stopping visits for a further period. As vaccination rates increase, we have fewer outbreaks, but it is still possible.

Thank you for your patience and support.