Disability equality training

Our Disability Equality Training workshops provide the tools your business needs to become ‘disability smart’. The interactive sessions are suitable for people at all levels and delivered by expert trainers in your own workplace.

20% of the UK population have a disability or long term health condition. It makes business-sense to have an accessible and inclusive organisation and workforce, which will appeal to millions of potential customers.

‘I really enjoyed the course. Found it easy for the information to stick as it was real and thought-provoking.’ — Islington Council

After attending the workshop, you will:

  • Understand how to overcome customer service barriers faced by disabled people.
  • Understand the business case for employing disabled people.
  • Know how to ensure the workplace is accessible and inclusive.
  • Understand your responsibility as an employer under the Equality Act.
  • Be confident putting the theory into practice.

'I would like to see more disabled customers use the service and will now use what I know to help make that happen.' — Debenhams

Workshop overview

The one-day workshop runs from 9:30am to 4pm, including breaks. We can tailor the agenda to suit your needs but generally we cover:

Session 1 — Thinking about disability

The aim of this session is to introduce delegates to the basics of the legal framework and some of the broader issues and themes to consider when thinking and talking about disability and disabled people. These include how disability is defined and measured, how attitudes towards disability have changed over time, and how language and societal attitudes and stereotypes create barriers to inclusion for disabled people.

Session 2 — Barriers and inclusion

This session demonstrates the extent to which disabled people are marginalised and discriminated against. The two interactive activities and powerful film uncover how disabled people experience society, what barriers they face and how they can be overcome.

Session 3 — Putting theory into practice

The delegates will discuss how businesses can communicate and engage with disabled customers more effectively, uncover the business case for employing disabled people and the practical support and adjustments that can be made in the workplace to make it more accessible.

'The course was very informative and the trainer was amazing! He made the course fun as well as being informative. Thanks a lot, I really enjoyed it.' — Debenhams

Contact us

To book your workshop or find out more, please get in touch:

Telephone: 020 7112 1489 Ext 1

Email: innovation@leonardcheshire.org