Advice about visiting our services


We know this is a worrying time for everyone and the safety and wellbeing of the people we support, our staff and volunteers, remains our priority.

After the introduction of new Coronavirus tier levels across much of the UK, we have undertaken a comprehensive review of the advice and the impact this may have for our services in the areas concerned. 

As an initial response to the growing rates of infection, we stopped all personal visits (indoor and outdoor) to any Leonard Cheshire service which is in a Tier 3 area (from Saturday 26th December). This was already the case for services in Tier 4.

With the increased risk posed by a new strain of the virus, we believe this is the most appropriate way to continue to protect the people we support and our frontline staff.

Most of the UK is now under higher levels of restrictions as part of renewed efforts to combat the spread of Covid-19. Please continue to refer to the specific restrictions in place in your area of the UK.

We will continue to monitor the latest official guidance closely and will update you as circumstances change. We would advise families to contact their service directly if they require further information about current visitor restrictions or have specific concerns.

Virtual visits using technology are happening where visits are currently not possible.

Rapid testing

For the time being, we are not introducing rapid (Lateral Flow) testing. Reports suggest these tests are not reliable enough and could miss a significant proportion of positive cases, especially where there is a low viral load to detect.

We cannot risk undermining what has been achieved at our services in keeping Covid-19 cases low. However, we will continue to review information on rapid testing as it comes in.

Thank you for your continued patience and support.