Advice about visiting our services


We know this is a worrying time for everyone.

The safety and wellbeing of people we support, our staff and volunteers, is of utmost importance to us as always.

We know that many people have missed visits to our services. They mean a lot to people who live with us, their friends and family. 

Following some easing of lockdown restrictions across the UK, since 15 June some Leonard Cheshire services have started to carefully open to a limited number of visitors. 

Visits can only be made after appointment with the service. Not all services will be open and only if safe to now do so, with precautions in place. All visits will happen outside with social distancing following national guidelines.

The measures we introduced have proved effective in keeping down coronavirus cases across Leonard Cheshire’s 120 UK services. Cases continue to fall. 

The safety and wellbeing of people we support, our staff and volunteers, is of utmost importance to us as always. Despite progress made, we have to remain very cautious in allowing visits from friends and family. 

What needs to happen before I can visit a service?

Before a service will allow any visitors, certain things have to happen:

  • All staff, residents and volunteers at the service have to be symptom-free for at least 14 days.
  • The rate of infection in the local community is low enough to not jeopardise the safety of our customers, staff or volunteers.

As the situation will vary in different locations, please enquire directly with the service about the possibility of making a visitor appointment. 

We know that the closure of services to visits from relatives and friends has been difficult. We are hugely grateful for your patience and support. Please be assured we are committed to enabling visits as quickly and as safely as possible.