Specialist advice in Hertfordshire

Our service offers people in Hertfordshire who receive direct payments ongoing support and advice with the management of their direct payment.

Contact details

Leonard Cheshire
Direct Payments Support Scheme
The Coach House Office
Rear of 99 Bancroft
Hitchin, Herts
SG5 1NQ

Telephone: 01462 439 000
Email: directpayment@leonardcheshire.org

Hertfordshire Adult Care Services

Customer services: 0300 123 4042
Textphone: 0300 123 4041 (for deaf and hearing impaired people only)

Hertfordshire Children, Schools and Families team

Customer services: 0300 123 4043
Textphone: 0300 123 4041 (for deaf and hearing-impaired people only)

Herts Help Hertfordshire Helpline

Telephone: 0300 123 4044

Direct Payments FAQs during coronavirus

Hertfordshire County Council has put together some frequently asked questions for adult Direct Payment users and Personal Assistants (PAs) about changes made during coronavirus.

Frequently Asked Questions

Employing your own PA

Employing your own PA is a popular choice for direct payment users, but as an employer you have to think carefully about your obligation to your employee.

Employing your own PA

Managing payroll

As many people choose to employ a PA as a solution to their care needs, managing pay is an important part of direct payments.

Managing payroll

Direct payments

Direct payments are payments made to a disabled person (or a representative of their choosing) into a bank account or prepaid card. These payments are made in advance, usually every four weeks.

More about direct payments