Concerns and complaints
We want everyone who uses our services to feel listened to, respected and safe. If something has not felt right, we want to hear about it.
Raising a concern or making a complaint helps us understand what has happened, put things right where we can, and improve the care and support we provide.
Something to tell us?
Our Speak Up service
The best way to raise a concern or make a complaint is through our Speak Up service hotline.
Go straight to our Speak Up service
This is a secure and confidential system where you can share concerns about our services. You can choose to give your details or remain anonymous.
You can access our Speak Up service hotline via LeonardCheshire.EthicsPoint.com or by telephone on 0800 031 8881
Why use Speak Up
Using our Speak Up service helps us to:
- Make sure your concern reaches the right people
- Look into issues carefully and fairly
- Learn and improve the care and support we provide
You do not need to be certain about what has happened. If something does not feel right, you can still report it. We take every concern seriously.
Need support?
If you need help using the system, please contact your local service or get in touch through our Contact Us page. We will support you through the process.
Our commitment
We are committed to providing high quality care and support. Listening, responding and learning from feedback is an important part of that. If it matters to you, it matters to us.
Thank you for taking the time to speak up.