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Annual report 2016/17

A renewed purpose

Our annual report and accounts gives you an overview of our activities over 2016/17. It also provides the opportunity to give you a snapshot of what we do and why we do it.

Sally Davis‘Together with Neil and his management team, the Trustees have refreshed our strategy to honour the humanitarian spirit of our founder by renewing our commitment to supporting the aspirations of people with disabilities around the world.’

— Sally Davis, chair

Read the full message from our chair.

Neil Heslop‘To be entrusted with the leadership of this remarkable organisation at a time of great societal change is both a profound responsibility and an energising challenge.’ — Neil Heslop, chief executive

Read the full message from the chief executive.

International education and livelihoods

  • Helen sitting on a benchsupported more than 25,000 disabled people through our inclusive education and livelihoods work
  • 2,180 disabled girls now attend primary school
  • supported more than 9,000 disabled people on the path to regular employment

Learn more about our international work in 2016/17.

Social care

  • Person who uses our services in their wheelchair163 services across the UK
  • 93% people reported having a better quality of life as a result of our support
  • UK regulators rated 87% of our registered services as good 
  • 641 residents participated in our Future Choices programme

Find out more about our social care work.

UK skills, confidence and employment

  • Can Do volunteer Frances supported 2,155 young disabled people to volunteer in their community
  • 70 students and graduates completed internships in summer 2016
  • our ‘Careers at Every Level’ programme has been piloted in five schools

Discover more about how we've been developing skills in 2016/17.


  • Person who uses our services in a wheelchair being pushed by a volunteerrecruited 361 new regular volunteers
  • Opening Doors recruited 70 volunteers to support 132 disabled people
  • we are now and accredited activities provider by the Duke of Edinburgh Award Scheme

Read more about our amazing volunteers.

Raise awareness and influence policy

  • launched a campaign, calling for the government to bring forward a response to the social care funding crisis 
  • held six ‘open spaces’ events
  • more than 10,000 people signed our petition to end 15-minute care

Discover how we've raised awareness of our work.


  • Chief executive Neil Heslop with Lord Puttnamkicked off celebrations for the centenary of our founder's birth
  • sharing 100 stories from those who knew Leonard
  • Lord Puttnam delivered the annual Merton Equality Conversation 2017 in memory of Leonard 

Find out more about our fundraising efforts in 2016/17.

Support services

  • Two staff members laughing undertaken a comprehensive review of pay and conditions for care staff
  • introduced a new recruitment system
  • achieved level two of the NHS Information Governance toolkit

Read more about how we've improved our support services.

A renewed purpose

Wendy in the gardenOn 21 March 2017, the board of trustees approved our new strategy which articulates our aim to support journeys toward independence.

Learn more about our new strategy.

For full details, including financial statements, download the full PDF of our annual report and accounts for 2016/17.