Matthew's story — autism

Selfie of Matthew and his family in cycling gearMatthew and his wife suspected that their five-year-old son had autism due to his behavioural difficulties, but found closed doors time and again as they pushed health services for an assessment.

'The whole process to get an assessment for our son was so frustrating, but the advice from Leonard Cheshire was fundamental in seeing us through. We had to fight at every turn to get the assessment, and having the support from Leonard Cheshire was so helpful.

'Our advisor helped us to claim the disability benefits that our son is entitled to. We were successfully awarded disability living allowance (DLA), which allows us to access respite when we need it, and helps with the costs as a carer for a disabled child.

'When our son was diagnosed with autism, it was a great relief as we could finally access the support that he needs at school through an approved education, health and care plan (EHCP). The information on mediation that Leonard Cheshire provided really helped us during this process.

'Overall, the support from Leonard Cheshire was invaluable. The information and advice was great but even more importantly, the personal support and the fact that they really do listen, helped us to get to get through it all. Without them, I don’t think we would have made it this far.'

We work in partnership with the Bank Workers Charity (BWC) to improve the lives of current and former bank workers by providing information and guidance, as well as helping them access financial support. The BWC funded the service we delivered to Matthew.

Our service is tailored to your needs and provides you with personalised information and advice or mentoring support. If you work or have worked for a bank, get in touch to find out how we can help you or your family.