Response to TfL's prosecution of a minicab driver for refusing to take an assistance dog

8 May 2017

In response to Transport for London (TfL) successfully prosecuting a minicab driver for refusing to take an assistance dog, our chief executive Neil Heslop said:

‘These prosecutions are welcome and send a strong message that discrimination by minicab drivers against disabled people won’t be tolerated.

‘Minicabs can be a crucial option for many disabled people and I know as a guide dog owner sometimes unscrupulous drivers try to charge extra, refuse to stop, or won’t take assistance dogs —  despite this being illegal.

‘We need to consign these kind of practices to a bygone age. All drivers need to be aware of the law and how to best support disabled passengers.’

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