Response to the government's draft transport action plan and consultation

24 August 2017

In response to the government announcing a draft transport action plan and consultation to improve accessibility, our chief executive Neil Heslop said:

‘People with disabilities rely on public transport every day, including getting to work, school or shopping. We welcome this consultation on how to improve the transport network so it can be used by all.  

‘We regularly hear of disabled people experiencing problems on buses, trains and tubes.

‘Sometimes ramps aren’t available for wheelchair users at peak travel times, or announcements aren’t made on buses so blind people don’t know when they have reached their stop.

‘Often staff are not trained to support people with disabilities when they face difficulties on transport.

‘All transport staff should be trained to recognise the requirements of people with visible and hidden disabilities or impairments. Addressing this is a priority for every rail provider and bus company.’

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