‘Outstanding’ rating for residential care home at Barnett Wood Lane

14 July 2016

Leonard Cheshire Disability’s residential care home for adults with learning disabilities in Ashtead has been rated ‘outstanding’ by the CQC (Care and Quality Commission) — the highest possible rating the national commission can award.

Praising the service team at Barnett Wood Lane in Ashtead, the CQC awarded an ‘outstanding’ rating to the care home for adults with learning disabilities or autistic spectrum disorder.

The inspectors said:

‘The staff were exceptionally kind and caring and treated people with dignity and respect.

‘Good interactions were seen throughout the day of our inspection, such as staff holding people’s hands and sitting and talking with them.

‘Staff went out of their way to make sure people enjoyed life, or support them through times of illness.’

A psychologist with the CQC said service manager Joan Muthu and her team were ‘the most outstanding I have ever witnessed’ during the inspection in February 2016.

The CQC’s report, published in June 2016, highlighted the leadership of Joan for special praise, saying her leadership was making residents’ lives ‘happy and fulfilled’.

Joan Mothu, the service manager, said:

‘We’re thrilled and delighted to receive this outstanding rating and we want to thank all our dedicated and hardworking staff who made this possible.’

The Barnett Wood Lane staff, who provide care and accommodation for up to six adults at a time, impressed the CQC through their personal and individual interaction with each resident.

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