Our Bank Workers Charity partnership continues to transform lives

10 November 2015

by Annet Lukkien

Annet and Klaas LukkienI recently had great fun cycling in the Netherlands with my in-laws, including my disabled brother-in-law, Klaas. It was particularly enjoyable because we could all join in and no one was left behind.

The project I manage — the Bank Workers Charity partnership project — gives independent and confidential information, advice and mentoring support to disabled people and carers from the banking community.

The project helps people to access extra support and helps them to play an equal role in society and has supported over 700 people since 2009.

The Leonard Cheshire Disability Impact report 2013-15 published this week found:

  • 99% of the people we support told us that they are satisfied with our service
  • more than 70% reported positive changes in their life

Personalised advice

The advice we give is completely personalised to a person’s situation and I believe this is one of the reasons why the project is so successful.

We also listen carefully and ensure that we communicate in an accessible way so people can understand us.

We find that there are often difficulties in many areas of life, and so we agree an action plan on a number of issues and we find that the solutions are much more sustainable that way.

I encourage you to read some stories in the report that give evidence of real improvement to people’s life.

Margaret's story

Margaret HooperMargaret Hooper worked within the banking sector for many years and after a break to raise her family found that her health had deteriorated.

Margaret was recently diagnosed with osteoarthritis. Following a referral from the Banker Workers Charity, Margaret’s Leonard Cheshire client support advisor supported her with a successful application for Personal Independence Payments, giving her £94 extra per month.

‘Leonard Cheshire gave me the tools and confidence to apply for PIP, the Blue Badge, and appeal against an initial Blue Badge refusal.

‘There were many times I could have given up but regular telephone conversations helped with my level of anxiety and stress.’ — Margaret Hooper

With ongoing funding from the Bank Workers Charity for the next three years and a knowledgeable and caring team of advisors, I look forward to playing a role in improving the quality of life of another 750 people.

Annet is a programme manager at Leonard Cheshire Disability.

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