Action for Access

Many disabled people face problems carrying out everyday activities like going to the cinema, paying bills or using the bank or post office because services haven't been provided in an accessible way.

Whether you’re a disabled person, a shopkeeper, an elected representative or an interested individual, we can all take Action for Access.

What can I do?

You can survey all kinds of places you visit — shops, pubs and even public transport — and highlight poor access problems to the people who run them.

What can I do as a shop manager or business owner?

Whether you run a corner shop, a leisure complex or a restaurant, you have a duty under the Equality Act to provide the same level of service to disabled customers as non-disabled customers. You can also read the Equality and Human Rights Commission's guidance for businesses.

What can I do as an elected representative?

Talking to disabled people in your constituency about their experiences of access is a great place to start. Check your own accessibility too – how can disabled constituents access your surgery? Do you provide information in a variety of ways?

What are my rights?

The Equality and Human Rights Commission has produced guidance on your rights as a customer of a business.

Campaign successes

Crossing campaigning win in Cheltenham

Until recently, people living at Gloucestershire House in Cheltenham couldn’t cross the road outside their home at all. Busy traffic and unsafe pavements meant that getting out and about was really difficult.

But thanks to five years of dedication and perseverance from the campaign group, working with everyone from the local highways agency to the police, the stretch of road is now almost unrecognisable. Pavements have been widened, kerbs have been dropped, and the bus stop has been moved. The cherry on the cake is that there is now a brand new pedestrian crossing too!

Making Letchworth rail station more accessible

Campaigners in Hertfordshire worked with local MP Oliver Heald to push Network Rail to make Letchworth train station more accessible. Campaigners from Leonard Cheshire Disability held a protest outside the station calling for lifts to the platforms to be reinstalled.

In June 2013, Network Rail announced that work to install the new lifts would begin in September.

Bromley South station sucssess

The campaign group at Leonard Cheshire Disability’s St Cecelia’s service in Bromley successfully fought to get their local train station made wheelchair accessible.

The group used social media to tell people about the campaign, set up an online petition and held a ‘day of action’ at Bromley South station.

After a huge response to the campaign it was announced that the station would be made accessible, not just for wheelchair users but for the whole community.

Accessible pathway for beauty spot near Inverness

The Cheshire House Musketeers, who are based at Leonard Cheshire Disability’s service in Inverness, campaigned to make sure disabled people could view the dolphins at Chanonry Point.

Before the campaign, people using wheelchairs were unable to go down the narrow sand path leading to the prime viewing point.

Campaigners worked with environmental agencies and the local council over two years to convince them to put in a new walkway.