Annual report 2014/15

Disabled people living the lives they choose

Our annual report and accounts not only gives an overviews of our activities over 2014/15, it also provides the opportunity to tell you, in a wider sense, what we do and why we do it.

Ilyas Khan‘It is with a mixture of sadness, gratitude and pride that I compose this, my last message as Chairman of this fine charity.’ — Ilyas Khan, Chairman

Read the full message from the chairman.

Clare Pelham‘Ilyas has looked back over an extremely rewarding period in our history, and it seems right that I should look to the future. Especially since we have recently agreed ambitious strategies to do more to support more disabled people worldwide.

‘It may seem odd to respond to straitened times across many countries with a plan for growth. But the need is there and we must respond.’ — Clare Pelham, chief executive

Read the full message from the chief executive.

In summary: how we supported disabled people in 2014/15

Infographic showing how we spend our money - see table and information below for details

  Total 2015
Percentage of
resources expended
Charitable activities  
Social care 145,841 93%
International projects 4,451 3%
Campaigning 735 0.5%
Innovative projects 1,677 1%
Directly supporting the people who use our services 624 0.5%
Total charitable activities 153,328 98%
Other activities  
Generating funds 2,488 1.5%
Governance 592


  156,408 100%

Social care

  • Staff member supporting resident in the kitchendirectly supporting 6,700 disabled people in the UK
  • improving our properties so homes stay safe and vibrant
  • making sure our staff have the right skills

Read full details of the care and support we provided in 2014/15.

Innovative projects

  • Two Change100 graduates chattingrunning 50 work and volunteering programmes
  • supporting more young disabled people into work
  • training employers to understand more about disability

Discover the ways we've been developing life and work skills.


  • Local campaigners handing in a petition at Welsh Parliamenthelping end inappropriate 15-minute care visits
  • launching our campaign for more disabled-friendly homes

Learn how we've been raising awareness and changing policy.

International services

  • Schoolgirl using crutcheshelping 5,500 disabled children into primary school
  • training and supporting 7,900 adults into work
  • putting disability on the international agenda

Find out how we've been working towards better outcomes internationally.

Supporting disabled people

  • running our customer helpline
  • our Customer Action Network — making changes disabled people want
  • choice and empowerment by personalising support

We've also implemented new ways to become more efficient as a charity.

Our volunteers

  • Volunteer sitting with wheelchair user outside4,000 volunteers supported disabled people in 2014/15
  • 250 corporate and community groups held team events such as garden takeovers and fun days.
  • over 350,000 hours of volunteering time, worth an estimated £2.3m.

Read more about the valuable role volunteers played last year.

Strategic report

Male wheelchair user and non-disabled man out for a walkWe will focus on six strategic objectives over the next year, with milestones and key performance indicators to measure our progress and keep us on track to achieving our goals.

For full details, including financial statements, download the full PDF of our annual report and accounts for 2014/15.